Everest – UK Privacy Notice

 

1. WHO ARE WE?

We are Everest Funeral Concierge (UK) Limited, with company number 14351473 and offices registered at 21 Holborn Viaduct, London, United Kingdom, EC1A 2DY (‘’Everest’’, “we”, “us”, ‘’ours’’). Everest provides a full range of value-add funeral planning and concierge services to individuals through a broad spectrum of distribution channels.

We are the “data controller” in respect of your personal information. This privacy notice sets out the basis on which any of your personal information we collect from you or third parties, or that you provide to us, will be processed by us.

 

2. HOW AND WHEN WE COLLECT PERSONAL INFORMATION ABOUT YOU

We collect and process personal information when you:

  • visit our website (including when registering on our site, leaving any reviews or comments, or filling in forms on our site);
  • purchase any of our services from our website;
  • contact or request information from us in any other way; or
  • interact with us, participate in our customer satisfaction surveys or other market research.

We may also collect information about you from third party sources, including from your employer where they have referred you to us, or from your use of other websites which we operate and from related third parties such as sub-contractors.

 

3. WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU

In order to provide our services, we (and our third-party providers and business partners who enable us to operate our website and app), may collect and process your personal information including:

  • Business function and contact details (such as your name, address, email address and telephone number, postal address, job title and employer);
  • demographic information (such as age and/or other information that may identify you as an individual);
  • password and other authentication information;
  • responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
  • content that you access (or otherwise interact with), your browser, screen resolution, device, browser, IP address, location, operating system, connection speed, searches you conduct, and when you open our messages or follow links within them;
  • your preference and consent information, communication that we have (such as phone calls or emails) and other information you provide through forms, surveys, or other means;
  • financial and credit card information; and
  • your marketing preferences and information around how you interact with our services.

Please note that Everest does not itself collect and/or store your financial information (such as bank account details and/or bank transactions, nor your payment card details). This information is collected and handled by a third party who we work with in order to provide the services.

If you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service number as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided.

 

4. Cookies, Web Beacons and other similar technologies

When you visit our website and app, we may also collect information from you automatically, for example using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device.

We may automatically use cookies and similar technologies (such as web beacons, pixels, ad tags, and device identifiers) to recognize you and your device(s). We allow third parties to set and use cookies as detailed in this notice. The types of information may include the following:

  • information about your device (including a unique device identifier or device ID), operating system and IP address;
  • your login information;
  • browser type and version;
  • information about your visit on our website or app, including URL, clickstream (i.e. your journey to, through and from our site), length of visits to certain pages, and page interaction information; and
  • information about your use of our app, for example to distinguish you from other users of our app, and to remember your preferences to helps us to provide you with a good experience when you use our app and also allows us to improve the app.

The cookies we use fall into the following categories:

  • Session cookies: These allow our site to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards.
  • Persistent cookies: These are stored on your device in between browser sessions. They allow your preferences or actions across the site to be remembered. These will remain on your device until they expire, or you delete them from your cache.
  • Strictly necessary cookies: These cookies are essential for you to be able to navigate the site and use its features. Without these cookies, the services you have asked for could not be provided.
  • Performance cookies: These cookies collect information about how you use our site, e.g. which pages you go to most often.
  • Functionality cookies: These cookies allow the site to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features.

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). Please note that, if you do set your Internet browser to reject cookies or otherwise withdraw your consent in relation to cookies, you may not be able to access all of the functions of the site.

 

5. PURPOSES FOR PROCESSING YOUR PERSONAL INFORMATION

We may process your personal information for the following purposes:

  • to provide you with the information, products and services you have requested and send you marketing and advertising materials;
  • to authenticate your access to our website and app;
  • for system administration purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to distinguish you from other users (for example to remember your log-in details);
  • to monitor your use of our website and app to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
  • to provide customer support and ensure we provide a good level of customer service;
  • to tailor any marketing or advertising so that it is more relevant to you;
  • to notify you of any changes to our services;
  • for security and fraud prevention;
  • to ensure that our website and app are safe and secure; and
  • to comply with applicable laws and regulations.

 

6. LEGAL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:

  • Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
  • Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights.
  • Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a service from us and we need to use your contact details and payment information in order to process your order.
  • Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.

 

7. WHERE WE STORE YOUR PERSONAL INFORMATION

The personal information that we collect may be transferred to, and stored at, a destination outside the EEA or the UK, including countries, which have less strict, or no data protection laws, when compared to those in the EEA or the UK. Whenever we transfer your information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy notice. In these cases, we rely on approved data transfer mechanisms (such as standard contractual clauses) to ensure your information is subject to adequate safeguards in the recipient country. If you are located in the UK or the EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.

We take steps to ensure that the personal information that you provide is retained for only as long as it is necessary for the purpose for which it was collected. After this period it will be deleted or in some cases anonymised. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.

Where we have collected the personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.

 

8. CHILDREN

Our website and app are not intended for, and should not be used by, children under the age of 13. We do not knowingly collect personal data from children under 13.

 

9. SECURITY AND PASSWORDS

You must keep your password and any other authentication information for our website and app confidential. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted during your use of our website and app.

 

10. DISCLOSING YOUR INFORMATION

We may share your personal information within our group of companies (i.e. our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006). We may share your personal information with our suppliers, business partners and service providers, where they are helping us to market and advertise our services as well as providing our services to you. We may disclose your personal information to other third parties in the following cases:

  • for the purposes of research, evaluation, and analysis;
  • in the event that we sell any business or assets, in which case we may disclose your personal information to the prospective buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers and visitors to our websites will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request; or
  • to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

 

11. CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice at any time and display the latest notice on our website. The date this Privacy Notice was last updated appears at the bottom.

 

12. YOUR RIGHTS

You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please contact us using the contact details below.

You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.

Our website and app may, from time to time, contain links to and from third party websites and services such as our business partners and advertisers. If you follow a link to any of these websites and/or services, please note that they have their own privacy notices and we do not accept any responsibility or liability for them. Please check any such third party privacy notices before you submit any personal information to these websites or services.

 

13. CONTACTING US

If you have questions or complaints regarding your rights, this Notice, or our handling of your personal data, please contact us by email at uk@everestfuneral.com or write to us. Our registered offices are located at: 21 Holborn Viaduct, London, United Kingdom, EC1A 2DY.

This Privacy Notice was last updated on [ ]